Nothing ever stops an order! From order to delivery through the distributional channel

 Manuel Servio – Logistics Director at Eugène Perma Group

 

Abstract

In order to provide their clients with shorter lead times, Eugène Perma decided to engage in a company wide transformation. During their first pilot, the company reduced its lead time by 70% (from 6 calendar days to 48 hours), from order to delivery. More importantly, this QRM case challenged the distribution operations in becoming agile and adapting more to the customized demand from their clients. 'Nothing ever stops an order' became the new motto in the company.


Company Profile

Eugène Perma Group is a French hair care company established in 1918. The company has a strong presence in France and in more than 40 other countries. In 2018, the company acquired 'Laboratoire Laurence Dumont' in an important step towards becoming a global beauty company.


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   QRM World Conference Eindhoven - 19th & 20th of June 2018

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